How to handle documents lost in the mail?

Documents lost in the mail are a common setback, and in the EB-2 NIW process the most important thing is to act quickly and keep everything documented. Losing a document does not have to derail your case if you take the right steps in the right order.

Start by confirming that the document was actually lost: use the tracking number or proof of shipment to check the status with the postal service or courier. If the document is truly missing, contact the issuing agency to request a duplicate or a replacement.

• Save emails, case reference numbers, and any communication related to the matter.
• Record the dates and steps you took to resolve the situation.
• Keep digital copies of your documents whenever possible as a backup.

This record demonstrates your diligence if you ever need to explain the situation later. If you are unsure how a lost document affects a specific submission, consult USCIS guidelines or a trusted professional before resending.

About the author

Victoria Harper

Editor-in-Chief

Meet the author

As a journalist and lead editor at Visto n’ Visa, Victoria helps ensure that immigration topics are covered in a clear, trustworthy, and easy-to-understand way. Her focus is on delivering useful, human, and relevant content for people exploring new paths abroad.