Last updated: May 16, 2026
Effective: upon first access to the Services after this date
These Terms of Use ("Terms") constitute the binding agreement between you ("User", "you") and Visto n' Visa, LLC, a limited liability company organized under the laws of the State of Delaware, United States of America, with its principal business address at 169 Madison Avenue, New York, NY 10016 ("Visto n' Visa", "we", "us", "our"), governing your access to and use of the website vistonvisa.com, its versions in other languages (/pt, /en, /es), subdomains, applications, content, tools, communities, and any related services (collectively, the "Services").
Please read these Terms carefully before using the Services. By accessing, browsing, registering for, or using any part of the Services, you represent that: (i) you have read and fully understood these Terms; (ii) you agree to be bound by them; (iii) you have full legal capacity to do so; and (iv) you understand the disclaimers, limitations of liability, and venue and governing-law clauses set forth below. If you do not agree with any provision of these Terms, do not use the Services.
1.1. Through the Services, Visto n' Visa offers editorial content, planning tools, a database covering visas and immigration for more than 82 countries, educational materials (articles, e-books, courses, visa-specific playbooks), interviews, testimonials, and search, filtering, comparison, and simulation features designed to support informed decision-making by individuals planning to immigrate, study, work, or start a business abroad.
1.2. The Services are informational and educational in nature. Their purpose is to reduce information asymmetry in the immigration market and to provide general parameters regarding requirements, timelines, average costs, forms, legal bases, and relevant case law. In certain paid Services, Visto n' Visa may offer tools for preliminary eligibility assessment, document organization, and personalized planning roadmaps.
2.1. Visto n' Visa is not a law firm. Unless expressly identified otherwise in a specific written agreement signed by both parties, Visto n' Visa does not provide legal services, does not issue legal opinions, does not represent Users before consular, immigration, administrative, or judicial authorities, does not prepare, file, or sponsor petitions, forms, or proceedings on behalf of any User, and does not establish, through mere use of the Services, an attorney-client relationship with any User.
2.2. Under applicable U.S. regulations, in particular 8 CFR § 1.2, 8 CFR § 292, and state ethics rules governing the unauthorized practice of law, representation in U.S. immigration matters may only be provided by an attorney licensed in a U.S. jurisdiction or by an accredited representative recognized by the Executive Office for Immigration Review (EOIR) pursuant to 8 CFR § 1292.1(a)(4). Visto n' Visa does not engage in, and does not authorize any collaborator to engage in, activities reserved for licensed attorneys or accredited immigration representatives. In Brazil, the relevant restriction is set forth in art. 1 of Federal Law 8,906/1994 (Brazilian Bar Association Statute – OAB).
2.3. Content made available through the Services is provided "as is" for general informational purposes only and does not substitute for consultation with a qualified professional (an attorney licensed in the relevant jurisdiction, an accountant, financial planner, physician, or other professional). Immigration decisions require individualized analysis of facts, documents, personal history, origin and destination jurisdictions, and frequently changing regulatory conditions. It is the User's sole responsibility to consult a qualified professional before taking any action with legal, tax, financial, or immigration consequences.
2.4. When Visto n' Visa refers to, recommends, or lists law firms, attorneys, immigration consultants, schools, financial institutions, agencies, platforms, or any third parties, such reference does not constitute an endorsement, warranty, or personalized recommendation, and the User is solely responsible for conducting their own due diligence before engaging any such third party.
3.1. The Services are intended for individuals who are at least 18 years of age, or the minimum legal age required in the User's jurisdiction, whichever is greater, and who have full legal capacity. Persons under 18 years of age may not register for or use authenticated features of the Services without the assistance or legal representation of their guardians.
3.2. The User agrees to provide truthful, accurate, current, and complete information at the time of registration and throughout use of the Services, and is solely responsible for all information submitted. Visto n' Visa may suspend or terminate accounts whose information is found to be false, inaccurate, outdated, or potentially fraudulent.
3.3. Access credentials (login, password, tokens) are personal and non-transferable. The User is responsible for maintaining their confidentiality, for all activities conducted under their account, and for immediately notifying Visto n' Visa of any unauthorized use, by sending a message to [email protected].
4.1. Subject to full compliance with these Terms, Visto n' Visa grants the User a limited, personal, non-exclusive, non-sublicensable, revocable, and non-transferable license to access and use the Services for personal, non-commercial purposes.
4.2. All intellectual property rights in the Services and their content — including, without limitation, text, images, videos, audio, graphics, illustrations, icons, trademarks, trade names, logos, layouts, source code, databases, database structures, algorithms, taxonomies, editorial classifications, evaluation methodologies, educational materials, and all other elements — belong to Visto n' Visa or its licensors and are protected by international intellectual property treaties and applicable law, including the U.S. Copyright Act (17 U.S.C. §§ 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), Brazil's Copyright Law (Federal Law 9,610/1998), Brazil's Internet Civil Rights Framework (Federal Law 12,965/2014 – Marco Civil da Internet), and EU Directive 2001/29/EC.
4.3. The following are expressly prohibited without the prior, express, written authorization of Visto n' Visa:
4.4. Any content submitted by the User to the Services (comments, testimonials, questions, answers, reviews, images) shall remain the property of the User, who grants Visto n' Visa a worldwide, royalty-free, non-exclusive, sublicensable, perpetual, and irrevocable license to use, reproduce, adapt, translate, communicate, display, and exploit such content in connection with the Services and Visto n' Visa's editorial, marketing, and product improvement activities, subject to the confidentiality of personal data and the Privacy Policy.
5.1. The User agrees not to use the Services to:
5.2. Upon detecting any prohibited conduct, Visto n' Visa may, without prejudice to any other available legal remedies, remove the content, suspend, or immediately terminate the account, and may share information with competent authorities when required by law or court order.
6.1. Certain Services may be offered for a fee (courses, premium plans, tools, e-books, mentoring sessions, eligibility assessments). The price, scope, payment method, delivery timeline, and other conditions will be clearly and prominently disclosed at the time of purchase.
6.2. Payments are processed by specialized subprocessors (payment gateways, acquirers, financial institutions), and the User accepts such third parties' terms with respect to payment processing, secure card data storage, and fraud prevention. Visto n' Visa does not store full credit card numbers.
6.3. Right of withdrawal (Brazilian consumers). Pursuant to art. 49 of the Federal Law 8,078/1990 (Brazilian Consumer Protection Code – CDC), consumers residing in Brazil have the right to withdraw from a distance contract within 7 (seven) calendar days of entering into the contract or of the content being made available, by submitting a request to [email protected]. Exception: under art. 49 of the CDC and applicable CMN regulations, digital content that has already been fully consumed, mentoring sessions that have already taken place, and eligibility assessments already delivered are not subject to refund on grounds of withdrawal.
6.4. European Union consumers. In accordance with Directive 2011/83/EU (Consumer Rights Directive), a 14 (fourteen)-day right of withdrawal applies, subject to the exceptions set out in art. 16 of that Directive, in particular regarding digital content supplied after the consumer's express consent to begin immediate performance with a waiver of the withdrawal period.
6.5. Automatic renewal. Plans with recurring billing will automatically renew at the end of each subscription period unless the User cancels in advance through their account dashboard or via the designated channel.
6.6. Price adjustments. Prices may be adjusted upon at least 30 (thirty) days' prior notice sent to the User's registered email address. The User may cancel their renewal at no charge before the new price takes effect.
7.1. Visto n' Visa will use reasonable efforts to keep the Services available, but does not guarantee uninterrupted availability. The Services may be temporarily unavailable for scheduled maintenance, updates, bug fixes, infrastructure failures, cyberattacks, force majeure, acts of God, or events beyond Visto n' Visa's reasonable control.
7.2. Visto n' Visa may, at any time and in its sole discretion, modify, suspend, or discontinue features, content, plans, or the Services as a whole, with reasonable prior notice where practicable.
8.1. Content provided "as is." To the maximum extent permitted by applicable law, the Services and their content are provided "as is" and "as available," without warranties of any kind, express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, timeliness, security, or availability.
8.2. Immigration risk. The grant, denial, cancellation, or extension of a visa, residence permit, naturalization, or any immigration benefit is the exclusive and discretionary prerogative of the competent authorities of the destination country. Regulatory changes, shifts in public policy, consular decisions, administrative delays, and individual circumstances are beyond Visto n' Visa's control. Visto n' Visa does not guarantee the approval of any visa or immigration application, nor does it bear any responsibility for decisions made by governmental authorities.
8.3. Limitation of damages. To the maximum extent permitted by applicable law, Visto n' Visa, its parent companies, directors, employees, contractors, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of opportunity, loss of data, loss of immigration opportunity, consular fees, transportation, relocation, or lodging costs, arising out of or related to the use of or inability to use the Services, even if Visto n' Visa has been advised of the possibility of such damages.
8.4. Liability cap. To the maximum extent permitted by applicable law, Visto n' Visa's total aggregate liability to the User for any cause related to the Services shall not exceed the greater of: (a) US$100.00 (one hundred U.S. dollars); or (b) the total amount actually paid by the User to Visto n' Visa in the 12 (twelve) months immediately preceding the event giving rise to the claim.
8.5. Public policy carve-outs. The limitations in this Section 8 do not apply to (i) Visto n' Visa's intentional misconduct or gross negligence; (ii) non-waivable consumer rights under the Brazilian Consumer Protection Code (Federal Law 8,078/1990 – CDC) for Users residing in Brazil; (iii) non-waivable consumer rights under mandatory EU law; or (iv) any other situation where applicable law prohibits such limitation.
9.1. The User agrees to indemnify, defend, and hold harmless Visto n' Visa, its parent companies, directors, employees, contractors, and partners from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) the User's breach of these Terms; (ii) the User's infringement of any third party's rights; (iii) misuse of the Services by the User; or (iv) content submitted by the User to the Services.
10.1. The Services may contain links, integrations, content, or references to third-party websites, applications, tools, and services. Such third parties are solely responsible for the content, policies, practices, and availability of their platforms. Visto n' Visa does not endorse, control, or assume responsibility for any third-party content, product, or service. Users must evaluate and accept the applicable terms before using any third-party platform.
11.1. Visto n' Visa respects the intellectual property rights of third parties and complies with notices submitted pursuant to the Digital Millennium Copyright Act (17 U.S.C. § 512). Rights holders who believe that content available through the Services infringes their rights may send a notification to the designated agent at [email protected], including: (a) identification of the allegedly infringed work; (b) the specific URL of the infringing content within the Services; (c) the notifying party's contact information; (d) a good-faith statement; (e) a statement of accuracy under penalty of perjury; and (f) a physical or electronic signature.
12.1. The User may terminate their account at any time by submitting a request to [email protected] or through the channel indicated in their account dashboard.
12.2. Visto n' Visa may, at its discretion, immediately suspend or terminate a User's account in the event of a breach of these Terms, fraudulent use, abuse, or legal requirement, without prejudice to the enforceability of any outstanding obligations.
12.3. The following provisions survive termination: intellectual property, disclaimers and limitations of liability, indemnification, venue, governing law, and general provisions.
13.1. The processing of personal data in connection with the Services is governed by the Privacy Policy and the Cookie Policy, which are incorporated into these Terms and are equally binding.
14.1. Potentially unlawful, unethical, or non-compliant conduct may be reported through the Whistleblower Channel, with guaranteed confidentiality, the option of anonymity, and protection against retaliation, in accordance with applicable law.
15.1. These Terms are governed by and construed in accordance with the substantive laws of the State of Delaware, United States of America, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
15.2. The parties submit to the exclusive jurisdiction of the courts of New Castle County, State of Delaware, USA for resolution of any disputes arising out of or relating to these Terms, expressly waiving any other jurisdiction, however privileged.
15.3. Carve-out — Brazilian consumers. In accordance with art. 1 of the Brazilian Consumer Protection Code (Federal Law 8,078/1990 – CDC, a statute of public order and social interest) and the settled jurisprudence of the Superior Court of Justice (STJ), individual consumers domiciled in Brazil may, at their option, file claims in the court of their domicile, and Brazilian consumer protection rules shall apply to the extent they are more favorable.
15.4. Carve-out — EU and UK consumers. Consumers domiciled in the EU or UK retain mandatory rights under Regulation (EU) No. 1215/2012 (Brussels I Recast) and other applicable local rules that cannot be contractually waived.
16.1. The parties will use reasonable efforts to resolve any dispute amicably through direct communication at [email protected] before initiating any formal proceeding, without waiving any rights.
16.2. For Brazilian consumer Users, the online dispute resolution platform consumidor.gov.br, maintained by the National Consumer Secretariat (Senacon), is available as an additional channel.
17.1. Modifications. Visto n' Visa may modify these Terms at any time. Material changes will be communicated with reasonable advance notice (minimum 15 days) via the registered email address or a prominent notice within the Services. Continued use after the modifications take effect constitutes acceptance. Users who do not agree must discontinue use.
17.2. Assignment. The User may not assign or transfer, in whole or in part, their position under these Terms without the prior express written consent of Visto n' Visa. Visto n' Visa may assign these Terms in connection with a corporate reorganization, merger, acquisition, or asset sale, upon notice to the User.
17.3. Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, any specific terms applicable to paid Services, and any separate written agreements between the parties, constitute the entire agreement between the User and Visto n' Visa with respect to the subject matter hereof, and supersede all prior understandings.
17.4. Waiver. Visto n' Visa's failure to enforce any provision of these Terms shall not constitute a waiver or novation thereof and shall not prevent Visto n' Visa from enforcing that provision at any time.
17.5. Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect, and the affected provision shall be replaced by one that, within the limits of the law, best reflects the original intent.
17.6. Controlling language. These Terms are published in Portuguese, English, and Spanish. In the event of any interpretive conflict, the English version shall prevail, without prejudice to mandatory rights under the User's local consumer protection law.
Visto n' Visa, LLC
169 Madison Avenue, New York, NY 10016, United States of America
General: [email protected]
Privacy and data protection: [email protected]
Phone: +1 (302) 694-0834
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