Terms of Use

Last updated: July 9, 2026
Effective: upon first access to the Services after this date

These Terms of Use ("Terms") constitute the binding agreement between you ("User", "you") and Visto n' Visa, LLC, a limited liability company organized under the laws of the State of Delaware, United States of America, with its principal business address at 169 Madison Avenue, STE 75834, New York, NY 10016 ("Visto n' Visa", "we", "us", "our"), governing your access to and use of the website vistonvisa.com, its versions in other languages (/pt, /en, /es), subdomains, applications, content, tools, communities, and any related services (collectively, the "Services").

Please read these Terms carefully before using the Services. By accessing, browsing, registering for, or using any part of the Services, you represent that: (i) you have read and fully understood these Terms; (ii) you agree to be bound by them; (iii) you have full legal capacity to do so; and (iv) you understand the disclaimers, limitations of liability, and venue and governing-law clauses set forth below. If you do not agree with any provision of these Terms, do not use the Services.

1. Purpose and nature of the Services

1.1. Through the Services, Visto n' Visa offers editorial content, planning tools, a database covering visas and immigration for more than 82 countries, educational materials (articles, e-books, courses, visa-specific playbooks), interviews, testimonials, and search, filtering, comparison, and simulation features designed to support informed decision-making by individuals planning to immigrate, study, work, or start a business abroad.

1.2. The Services are informational and educational in nature. Their purpose is to reduce information asymmetry in the immigration market and to provide general parameters regarding requirements, timelines, average costs, forms, legal bases, and relevant case law. In certain paid Services, Visto n' Visa may offer tools for preliminary eligibility assessment, document organization, and personalized planning roadmaps.

2. No provision of legal or immigration advisory services

2.1. Visto n' Visa is not a law firm. Unless expressly identified otherwise in a specific written agreement signed by both parties, Visto n' Visa does not provide legal services, does not issue legal opinions, does not represent Users before consular, immigration, administrative, or judicial authorities, does not prepare, file, or sponsor petitions, forms, or proceedings on behalf of any User, and does not establish, through mere use of the Services, an attorney-client relationship with any User.

2.2. Under applicable U.S. regulations, in particular 8 CFR § 1.2, 8 CFR § 292, and state ethics rules governing the unauthorized practice of law, representation in U.S. immigration matters may only be provided by an attorney licensed in a U.S. jurisdiction or by an accredited representative recognized by the Executive Office for Immigration Review (EOIR) pursuant to 8 CFR § 1292.1(a)(4). Visto n' Visa does not engage in, and does not authorize any collaborator to engage in, activities reserved for licensed attorneys or accredited immigration representatives. In Brazil, the relevant restriction is set forth in art. 1 of Federal Law 8,906/1994 (Brazilian Bar Association Statute – OAB).

2.3. Content made available through the Services is provided "as is" for general informational purposes only and does not substitute for consultation with a qualified professional (an attorney licensed in the relevant jurisdiction, an accountant, financial planner, physician, or other professional). Immigration decisions require individualized analysis of facts, documents, personal history, origin and destination jurisdictions, and frequently changing regulatory conditions. It is the User's sole responsibility to consult a qualified professional before taking any action with legal, tax, financial, or immigration consequences.

2.4. When Visto n' Visa refers to, recommends, or lists law firms, attorneys, immigration consultants, schools, financial institutions, agencies, platforms, or any third parties, such reference does not constitute an endorsement, warranty, or personalized recommendation, and the User is solely responsible for conducting their own due diligence before engaging any such third party.

3. Eligibility and registration

3.1. The Services are intended for individuals who are at least 18 years of age, or the minimum legal age required in the User's jurisdiction, whichever is greater, and who have full legal capacity. Persons under 18 years of age may not register for or use authenticated features of the Services without the assistance or legal representation of their guardians.

3.2. The User agrees to provide truthful, accurate, current, and complete information at the time of registration and throughout use of the Services, and is solely responsible for all information submitted. Visto n' Visa may suspend or terminate accounts whose information is found to be false, inaccurate, outdated, or potentially fraudulent.

3.3. Access credentials (login, password, tokens) are personal and non-transferable. The User is responsible for maintaining their confidentiality, for all activities conducted under their account, and for immediately notifying Visto n' Visa of any unauthorized use, by sending a message to [email protected].

3.4. Sanctions and export compliance. You represent and warrant that you are not, and are not acting on behalf of, a person who is: (i) located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S., EU, UK, or UN sanctions; or (ii) listed on any restricted-party or sanctions list (including the U.S. OFAC Specially Designated Nationals (SDN) list, the EU consolidated list, the UK sanctions list, or any UN list). You agree not to access or use the Services in violation of any applicable export-control or economic-sanctions law. Visto n' Visa may restrict, suspend, or terminate access where necessary to comply with such laws, without liability.

4. License and intellectual property

4.1. Subject to full compliance with these Terms, Visto n' Visa grants the User a limited, personal, non-exclusive, non-sublicensable, revocable, and non-transferable license to access and use the Services for personal, non-commercial purposes.

4.2. All intellectual property rights in the Services and their content — including, without limitation, text, images, videos, audio, graphics, illustrations, icons, trademarks, trade names, logos, layouts, source code, databases, database structures, algorithms, taxonomies, editorial classifications, evaluation methodologies, educational materials, and all other elements — belong to Visto n' Visa or its licensors and are protected by international intellectual property treaties and applicable law, including the U.S. Copyright Act (17 U.S.C. §§ 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), Brazil's Copyright Law (Federal Law 9,610/1998), Brazil's Internet Civil Rights Framework (Federal Law 12,965/2014 – Marco Civil da Internet), and EU Directive 2001/29/EC.

4.3. The following are expressly prohibited without the prior, express, written authorization of Visto n' Visa:

• reproducing, distributing, publicly communicating, transmitting, retransmitting, displaying, assigning, sublicensing, translating, modifying, creating derivative works of, or commercially exploiting any content from the Services;
• scraping, crawling, data mining, automated extraction, database replication, or ingesting the Services into machine-learning models, large language models (LLMs), retrieval-augmented generation (RAG) systems, or equivalent systems, without a specific license;
• circumventing, disabling, interfering with, or attempting to compromise security mechanisms, authentication systems, access controls, paywalls, rate limiters, or watermarking;
• reverse engineering, decompiling, disassembling, or attempting to derive the source code or internal structures of the Services;
• using the Services for any unlawful, fraudulent, defamatory, discriminatory, abusive, offensive, or harmful purpose, or for any purpose that violates the rights of third parties or applicable law.

4.4. Any content submitted by the User to the Services (comments, testimonials, questions, answers, reviews, images) shall remain the property of the User, who grants Visto n' Visa a worldwide, royalty-free, non-exclusive, sublicensable, and transferable license to use, reproduce, adapt, translate, communicate, display, and exploit such content in connection with the Services and Visto n' Visa's editorial, marketing, and product-improvement activities. This license lasts for the duration of the legal protection of the content; however, the User may withdraw it at any time by deleting the content or closing their account. Such withdrawal operates prospectively only and does not affect (i) uses already made, (ii) copies retained to comply with a legal obligation, or (iii) sublicenses granted in good faith to third parties before the withdrawal. This license is at all times subject to the confidentiality of personal data and to the User's rights under the Privacy Policy and applicable data-protection law.

5. Prohibited conduct

5.1. The User agrees not to use the Services to:

• commit, induce, facilitate, or promote unlawful acts, immigration fraud, document forgery, false statements before authorities, or any conduct constituting a crime or administrative violation;
• distribute content that infringes the rights of third parties (including copyright, trademark, right of publicity, personality rights, or data protection rights);
• post content that is defamatory, libelous, threatening, discriminatory, racist, xenophobic, sexually explicit, violent, or that incites hatred or violence against individuals or groups;
• send unsolicited communications (spam), chain messages, pyramid schemes, deceptive offers, or phishing attempts;
• introduce viruses, malware, worms, malicious code, or any routine designed to damage, disrupt, spy on, or capture systems, data, or users;
• impersonate another individual, create fake accounts, manipulate reviews, or otherwise unduly interfere with the operation of the Services;
• use the messaging and direct-communication tools between users to harass, pester, send unsolicited commercial communication, or persist in contacting anyone who has declined, blocked or ended the conversation.

5.2. Upon detecting any prohibited conduct, Visto n' Visa may, without prejudice to any other available legal remedies, remove the content, suspend, or immediately terminate the account, and may share information with competent authorities when required by law or court order.

6. Paid Services, payments, and refund policy

6.1. Certain Services may be offered for a fee (courses, premium plans, tools, e-books, mentoring sessions, eligibility assessments). The price, scope, payment method, delivery timeline, and other conditions will be clearly and prominently disclosed at the time of purchase.

6.2. Payments are processed by specialized subprocessors (payment gateways, acquirers, financial institutions), and the User accepts such third parties' terms with respect to payment processing, secure card data storage, and fraud prevention. Visto n' Visa does not store full credit card numbers.

6.3. Right of withdrawal (Brazilian consumers). Pursuant to art. 49 of the Federal Law 8,078/1990 (Brazilian Consumer Protection Code – CDC), consumers residing in Brazil have the right to withdraw from a distance contract within 7 (seven) calendar days of entering into the contract or of the content being made available, by submitting a request to [email protected]. Exception: under art. 49 of the CDC and applicable CMN regulations, digital content that has already been fully consumed, mentoring sessions that have already taken place, and eligibility assessments already delivered are not subject to refund on grounds of withdrawal.

6.4. European Union consumers. In accordance with Directive 2011/83/EU (Consumer Rights Directive), a 14 (fourteen)-day right of withdrawal applies, subject to the exceptions set out in art. 16 of that Directive, in particular regarding digital content supplied after the consumer's express consent to begin immediate performance with a waiver of the withdrawal period.

6.5. Automatic renewal. Plans with recurring billing will automatically renew at the end of each subscription period unless the User cancels in advance through their account dashboard or via the designated channel.

6.6. Price adjustments. Prices may be adjusted upon at least 30 (thirty) days' prior notice sent to the User's registered email address. The User may cancel their renewal at no charge before the new price takes effect.

7. Availability, modifications, and suspension

7.1. Visto n' Visa will use reasonable efforts to keep the Services available, but does not guarantee uninterrupted availability. The Services may be temporarily unavailable for scheduled maintenance, updates, bug fixes, infrastructure failures, cyberattacks, force majeure, acts of God, or events beyond Visto n' Visa's reasonable control.

7.2. Visto n' Visa may, at any time and in its sole discretion, modify, suspend, or discontinue features, content, plans, or the Services as a whole, with reasonable prior notice where practicable.

8. Disclaimers and limitation of liability

8.1. Content provided "as is." To the maximum extent permitted by applicable law, the Services and their content are provided "as is" and "as available," without warranties of any kind, express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, timeliness, security, or availability.

8.2. Immigration risk. The grant, denial, cancellation, or extension of a visa, residence permit, naturalization, or any immigration benefit is the exclusive and discretionary prerogative of the competent authorities of the destination country. Regulatory changes, shifts in public policy, consular decisions, administrative delays, and individual circumstances are beyond Visto n' Visa's control. Visto n' Visa does not guarantee the approval of any visa or immigration application, nor does it bear any responsibility for decisions made by governmental authorities.

8.3. Limitation of damages. To the maximum extent permitted by applicable law, Visto n' Visa, its parent companies, directors, employees, contractors, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of opportunity, loss of data, loss of immigration opportunity, consular fees, transportation, relocation, or lodging costs, arising out of or related to the use of or inability to use the Services, even if Visto n' Visa has been advised of the possibility of such damages.

8.4. Liability cap. To the maximum extent permitted by applicable law, Visto n' Visa's total aggregate liability to the User for any cause related to the Services shall not exceed the greater of: (a) US$100.00 (one hundred U.S. dollars); or (b) the total amount actually paid by the User to Visto n' Visa in the 12 (twelve) months immediately preceding the event giving rise to the claim.

8.5. Public policy carve-outs. The limitations in this Section 8 do not apply to (i) Visto n' Visa's intentional misconduct or gross negligence; (ii) non-waivable consumer rights under the Brazilian Consumer Protection Code (Federal Law 8,078/1990 – CDC) for Users residing in Brazil; (iii) non-waivable consumer rights under mandatory EU law; or (iv) any other situation where applicable law prohibits such limitation.

9. Indemnification

9.1. The User agrees to indemnify, defend, and hold harmless Visto n' Visa, its parent companies, directors, employees, contractors, and partners from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) the User's breach of these Terms; (ii) the User's infringement of any third party's rights; (iii) misuse of the Services by the User; or (iv) content submitted by the User to the Services.

10. Third-party content and links

10.1. The Services may contain links, integrations, content, or references to third-party websites, applications, tools, and services. Such third parties are solely responsible for the content, policies, practices, and availability of their platforms. Visto n' Visa does not endorse, control, or assume responsibility for any third-party content, product, or service. Users must evaluate and accept the applicable terms before using any third-party platform.

11. Copyright infringement notifications (DMCA)

11.1. Visto n' Visa respects the intellectual property rights of third parties and complies with notices submitted pursuant to the Digital Millennium Copyright Act (17 U.S.C. § 512). Rights holders who believe that content available through the Services infringes their rights may send a notification to the designated agent at [email protected], including: (a) identification of the allegedly infringed work; (b) the specific URL of the infringing content within the Services; (c) the notifying party's contact information; (d) a good-faith statement; (e) a statement of accuracy under penalty of perjury; and (f) a physical or electronic signature.

12. Termination

12.1. The User may terminate their account at any time by submitting a request to [email protected] or through the channel indicated in their account dashboard.

12.2. Visto n' Visa may, at its discretion, immediately suspend or terminate a User's account in the event of a breach of these Terms, fraudulent use, abuse, or legal requirement, without prejudice to the enforceability of any outstanding obligations.

12.3. The following provisions survive termination: intellectual property, disclaimers and limitations of liability, indemnification, venue, governing law, and general provisions.

13. Data protection and privacy

13.1. The processing of personal data in connection with the Services is governed by the Privacy Policy and the Cookie Policy, which are incorporated into these Terms and are equally binding.

14. Whistleblower Channel

14.1. Potentially unlawful, unethical, or non-compliant conduct may be reported through the Whistleblower Channel, with guaranteed confidentiality, the option of anonymity, and protection against retaliation, in accordance with applicable law.

15. Governing law and venue

15.1. These Terms are governed by and construed in accordance with the substantive laws of the State of Delaware, United States of America, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

15.2. Subject to the arbitration agreement in Section 16, the parties submit to the exclusive jurisdiction of the courts of New Castle County, State of Delaware, USA for resolution of any disputes arising out of or relating to these Terms, expressly waiving any other jurisdiction, however privileged.

15.3. Carve-out — Brazilian consumers. In accordance with art. 1 of the Brazilian Consumer Protection Code (Federal Law 8,078/1990 – CDC, a statute of public order and social interest) and the settled jurisprudence of the Superior Court of Justice (STJ), individual consumers domiciled in Brazil may, at their option, file claims in the court of their domicile, and Brazilian consumer protection rules shall apply to the extent they are more favorable.

15.4. Carve-out — EU and UK consumers. Consumers domiciled in the EU or UK retain mandatory rights under Regulation (EU) No. 1215/2012 (Brussels I Recast) and other applicable local rules that cannot be contractually waived.

15.5. General consumer carve-out. Nothing in this Section deprives a consumer of any mandatory right, under the law of their country of habitual residence, to bring proceedings in the courts of their domicile or to benefit from non-waivable protections of local law. Where mandatory local law so requires, that law and those courts prevail over the choice of law and forum stated above.

16. Dispute resolution

16.1. The parties will use reasonable efforts to resolve any dispute amicably through direct communication at [email protected] before initiating any formal proceeding, without waiving any rights.

16.2. For Brazilian consumer Users, the online dispute resolution platform consumidor.gov.br, maintained by the National Consumer Secretariat (Senacon), is available as an additional channel.

16.3. Binding individual arbitration. Except for the carve-outs in 16.5, any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved under 16.1 shall be finally settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable, seated in New Castle County, Delaware, and conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator has authority to decide all issues, except that a court of competent jurisdiction shall decide the enforceability of the waiver in 16.4.

16.4. Class-action and jury-trial waiver. To the maximum extent permitted by applicable law, disputes shall be brought only on an individual basis, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding, and each party waives any right to a jury trial. If this waiver is held unenforceable as to a particular claim, that claim (and only that claim) shall proceed in the courts identified in Section 15, while all other claims remain in arbitration.

16.5. Carve-outs from arbitration. Sections 16.3 and 16.4 do not apply to, and the following may instead be brought in the courts identified in Section 15 or, where mandatory, in the consumer's local courts: (i) consumers domiciled in Brazil, the European Union, or the United Kingdom, and any other consumer to the extent that binding arbitration or a class-action waiver is prohibited or unenforceable under the mandatory law of their domicile; (ii) claims that qualify for resolution in a small-claims court; and (iii) requests for injunctive or equitable relief relating to intellectual property or to unauthorized access to or use of the Services.

16.6. 30-day right to opt out of arbitration. You may opt out of the arbitration agreement and class-action waiver in 16.3–16.4 by sending written notice to [email protected] within 30 days of first accepting these Terms, stating your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

17. General provisions

17.1. Modifications. Visto n' Visa may modify these Terms at any time. Material changes will be communicated with reasonable advance notice (minimum 15 days) via the registered email address or a prominent notice within the Services. Continued use after the modifications take effect constitutes acceptance. Users who do not agree must discontinue use.

17.2. Assignment. The User may not assign or transfer, in whole or in part, their position under these Terms without the prior express written consent of Visto n' Visa. Visto n' Visa may assign these Terms in connection with a corporate reorganization, merger, acquisition, or asset sale, upon notice to the User.

17.3. Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, any specific terms applicable to paid Services, and any separate written agreements between the parties, constitute the entire agreement between the User and Visto n' Visa with respect to the subject matter hereof, and supersede all prior understandings.

17.4. Waiver. Visto n' Visa's failure to enforce any provision of these Terms shall not constitute a waiver or novation thereof and shall not prevent Visto n' Visa from enforcing that provision at any time.

17.5. Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect, and the affected provision shall be replaced by one that, within the limits of the law, best reflects the original intent.

17.6. Controlling language. These Terms are published in Portuguese, English, and Spanish. In the event of any interpretive conflict, the English version shall prevail, without prejudice to mandatory rights under the User's local consumer protection law.

18. Contact

Visto n' Visa, LLC
169 Madison Avenue, STE 75834, New York, NY 10016, United States of America
General: [email protected]
Privacy and data protection: [email protected]
Phone: +1 (302) 694-0834